Refund policy

Last updated October 14, 2026

We want you to be happy with SOPpal, and we want it to be easy to stop if you are not. Here is exactly how it works.

Free trial

Paid plans begin with a free trial. You are not charged during the trial. If you cancel before the trial ends, you pay nothing. If you do not cancel, your paid plan starts when the trial ends and PayPal charges the plan price.

Cancelling

You can cancel at any time on the Billing page. Cancelling stops future charges. You keep your paid features until the end of the period you already paid for, and then your workspace moves to the free plan. We do not charge cancellation fees.

Refunds

Within 7 days of a charge: if you were charged and did not mean to be, or the service did not work for you, contact us within 7 days of the charge and we will refund it in full.
After 7 days: we do not usually refund a period that has already begun, but you can cancel so you are not charged again. If something went wrong on our side, such as a long outage or a billing error, contact us and we will make it right.
Yearly plans: the same 7-day rule applies to the first yearly charge and to each renewal. If a yearly renewal charged you without a reminder from us, contact us promptly.
Where the law gives you a right to a refund, that right always applies.

How to ask

Email support@debriefiq.com from the address on your account, and tell us the date of the charge. Refunds are sent back through PayPal to the account you paid with, and can take a few days to show up.